OP Online Pokies Australia

Contact Us

Have a question, suggestion or concern? We would love to hear from you. Choose the right department below to ensure your message reaches the right team.

Contact Departments

To help us direct your enquiry efficiently, please use the appropriate email address for your topic:

DepartmentEmailResponse TimeBest For
General Enquiries[email protected]24-48 hoursGeneral questions, feedback, suggestions
Editorial Team[email protected]24-48 hoursReview corrections, site suggestions, content queries
Partnerships[email protected]3-5 business daysAdvertising, affiliate partnerships, operator enquiries
Complaints[email protected]24-48 hoursReport problems with reviewed sites, safety concerns
Privacy[email protected]5 business daysData requests, privacy concerns, GDPR enquiries

Important Note

Online Pokies Australia is an independent review and information site. We do not operate any online casino or pokies platform. If you are experiencing issues with a specific gambling site (account access, withdrawals, bonus disputes), you must contact that operator directly.

For our latest recommendations of reliable platforms, visit our best online pokies rankings.

What We Can Help With

  • Review enquiries — Questions about our ratings, methodology or specific site reviews
  • Site suggestions — Recommending a new pokies site for us to evaluate and review
  • Content corrections — Reporting outdated or inaccurate information on our site
  • Responsible gambling — Connecting you with professional gambling support services
  • Partnership proposals — Business and advertising opportunities with our platform
  • Privacy requests — Data access, deletion or correction requests under applicable privacy laws
  • General feedback — Suggestions for improving our site or content

What We Cannot Help With

  • Casino account issues — We cannot access, modify or investigate individual casino accounts
  • Withdrawal problems — Payment disputes must be handled directly with the casino operator
  • Bonus disputes — Contact the casino's support team or their licensing authority
  • Legal advice — We cannot provide legal counsel regarding gambling laws or disputes
  • Financial advice — We are not financial advisors and cannot offer investment or debt guidance

Report a Problem

If you have encountered a serious issue with a pokies site we have reviewed, we want to know about it. Our complaints process works as follows:

  1. Email us at [email protected] with the site name, a detailed description of the issue and any supporting evidence (screenshots, correspondence, transaction records)
  2. We investigate by contacting the operator, reviewing their response and cross-referencing with other player reports
  3. We take action by updating our review and rating if the complaint is substantiated, potentially removing the site from our recommended list
  4. We follow up with you to let you know the outcome of our investigation

For urgent gambling safety concerns, contact ACMA directly at acma.gov.au or call the Gambling Help hotline on 1800 858 858.

Frequently Asked Questions

How long does it take to get a response?

We aim to respond to all enquiries within 24-48 hours during business days. Complex issues such as dispute resolution or partnership proposals may take up to 5 business days for a detailed response.

Can you help me with a casino dispute?

While we cannot act as a formal mediator, we can offer guidance on how to escalate your complaint. If the issue involves a site we have reviewed, we will investigate and update our review if warranted. For formal disputes, contact the casino's licensing authority directly.

Do you accept guest posts or sponsored content?

We do not publish guest posts or sponsored articles. All content on Online Pokies Australia is written by our editorial team to maintain independence and quality standards. We do accept advertising enquiries through our partnerships department.

How do I report an unsafe gambling site?

Email our editorial team with the site name, the issue you encountered and any supporting evidence such as screenshots. We investigate all reports and will update our reviews accordingly. For illegal operators targeting Australians, you can also report directly to ACMA.

Can I suggest a pokies site for review?

Absolutely. We welcome suggestions from players and operators alike. Send the site URL and any relevant details to our editorial team. We will evaluate whether the site meets our minimum criteria for review, including holding a valid gambling licence.